Letterhead
AOMH BANK
Short Report
Ref: 77 DSP-23BC
20 August, 2005
Mr. Raza-ul-Hasan
Regional Manager, Customer services
XY Company, Lahore
Dear Sir
.
Mr. Sultan Ahmad & Customer Services
1. Introduction
Refer to your letter/meeting/telephonic conversation dated 12 August, 2005 to investigate the above mentioned issue that has caused tremendous harm to the organizational reputation.
2. Methodology
I attended the targeted branch for four consecutive days to observe the issue in depth, and met individual customers to confirm about the rude and unacceptable behaviour of Mr. Sultan Ahmad. Some staff members were also interviewed to look into the matter comprehensively.
3. Findings
My findings bases on true facts and figures as mentioned below.
2.1 His Behaviour: The staff and customers have praised his behaviour in the last 7 years and never they found any mis-conduct and delay in work.
2.2 Professional Attitude: His service have always remained commendable and above self to meet dead lines and quality.
2.3 Discipline: He always attended his office in time and no single report is found on his bad discipline.
3. Mr. Ahmad has five daughters who are young and studying at school and college levels. He has to bear huge amount on their education and daily life expenditures. The recent raise in prices and living standard of the people has put him in sever mental stress. Though his character and professional competency is beyond doubt but his financial problems are affecting his behavior.
3. in the light of above facts, the complaints against him are valid but his previous service can not be disregarded. Mr. Ahmad needs some mentor services from his seniors and financial aid to settle his private affairs. My investigation team agrees on the point that if he is given some days leaves to rest and focus on his problem; he can improve and return as an effective employee to the organization.
4. You can ask me additional information if required.
Regards
Sig
Iftikhgar Ahmad
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